Before contacting support, check the following:
- Confirm the transaction has enough confirmations on the blockchain — check the transaction hash on a block explorer for the relevant network.
- Double check you sent the deposit on the correct network (e.g. not sending an ERC20 token on a different chain).
- Confirm you sent to the exact deposit address shown in your GosuPLAY cashier at the time of the transaction.
If the transaction is confirmed on-chain but still hasn’t appeared in your GosuPLAY balance after a reasonable wait, contact GosuPLAY Support with your transaction hash.