A withdrawal can be delayed or declined for a few common reasons:
- Your account verification isn’t yet complete.
- You haven’t met the wagering requirement on your deposit or an active bonus.
- The withdrawal method doesn’t match the original deposit method (see our closed-loop withdrawal policy).
- Your withdrawal is under a routine review.
- The wallet address or payment details provided don’t match what’s on file.
If your withdrawal has been pending longer than expected, contact GosuPLAY Support with your username and the approximate date/time of the withdrawal request, and we’ll look into it.