If you experience an issue with a specific casino game or provider (for example, incorrect payout, game malfunction, or a dispute over a round’s outcome), contact GosuPLAY Support and include:
- The game name and provider, if known.
- The approximate date and time of the round.
- A description of what happened, and what you expected to happen.
- A screenshot or round ID, if available.
Our support team will review the issue, and may escalate it to the game provider directly where needed.