If you cannot log in to your GosuPLAY account, first check that you are using the correct login details.
You should:
- check your email address is entered correctly
- make sure you’re checking the correct inbox for your one-time passcode (OTP)
- check your spam or junk folder if the code hasn’t arrived
- request a new OTP if the code has expired
- check whether any error message is shown
- try again using a stable internet connection
Do not create a second account if you are having login issues. GosuPLAY only allows one account per customer.
You are responsible for keeping your account secure. Do not share your OTP code or account details with anyone.
If you still cannot access your account, contact GosuPLAY Support and include any error message or screenshot that may help us review the issue.
GosuPLAY Support will never ask for your password, seed phrase, private keys, or full wallet security details.